At Focusly Lab, we are committed to getting your adventure camera to you safely and quickly. Please read our shipping terms carefully to understand delivery times, processing, and responsibilities.
Contact Email: contact@focuslylab.com
Address: 75 E 3rd St Ste 7, Sheridan
Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a confirmation email once your order is shipped, including tracking information if available.
Standard delivery takes 5–12 business days worldwide.
Delivery times may vary depending on your location, customs, and local postal services.
Please note that shipping delays caused by external factors (customs clearance, courier issues, public holidays, etc.) are beyond our control.
Shipping fees are calculated at checkout and may vary based on location and selected shipping method.
Free shipping promotions are subject to terms and conditions specified on our store.
Focusly Lab ensures proper packaging to prevent damage during transit.
If your package arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.
For lost packages, we will work with the courier to investigate, but we are not responsible for delays caused by customs or local postal services.
Once your order ships, you will receive a tracking number via email.
You can use this number to monitor the delivery status of your package.
For any questions or concerns about shipping, you can reach us at:
Focusly Lab
Email: contact@focuslylab.com
Address: 75 E 3rd St Ste 7, Sheridan